Orders are processed and fulfilled daily with the exception of weekends and public holidays.
Orders are usually shipped within 1-4 working days. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s).
Orders may not ship within 4 days due to stock issues, lack of order information, billing delays, order verification process, custom products.
Standard International Tracked Shipping: 10-20 Working Days
International Express Shipping: 4-7 Working Days
Find out more about delivery to a specific country by contacting us via live chat or by email at firstname.lastname@example.org
Please note that orders might get delayed for the following reasons:
- Billing and shipping addresses are not the same.
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires customization.
- An order is shipped to remote country.
- Order security verification
In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from receipt. Alternatively we can issue you a store credit to place another order. In case you receive a defective/wrong sized item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer will support the return costs.
To return a product:
1. Send at email@example.com 2-3 pictures of the item(s) along with the reason for return within 14 days from receipt. Insert the order number like #MOFFT170000 in the email subject.
2. Once you receive the return address, please ship the item(s) via a courier of your choice within 14 days of receiving the product. We suggest providing tracking number for any returns, as lost in return items are not eligible for reimbursements.
3. Once the item is returned at our warehouse you will receive a refund notification. Please allow few working days for the refund to appear on your account.
- Express Delivery fees are not eligible for refunds.
- Late returns shipped back beyond 14 days from receipt will not be collected and will return back to you.
Read more in our FAQ section.