Orders are processed and fulfilled daily with the exception of weekends and public holidays.
Orders are usually shipped within 5 days. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s).
Orders may not ship within 5 days due to stock issues, lack of order information, billing delays or custom products.
Standard International Tracked Shipping: 10-20 Working Days
International Express Shipping : 4-8 Working Days
Find out more about delivery to a specific country by contacting us via live chat or by email at email@example.com
Please note that orders might get delayed for the following reasons:
- Billing and shipping addresses are not the same.
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires customization.
- An order is shipped to remote country.
In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from the day it was received. Alternatively we can issue you a store credit to place another order. In case you receive a defective/wrong sized item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer will support the return costs.
To return a product follow the steps:
1. Send at firstname.lastname@example.org 2-3 pictures of the item(s) along with the reason for return. Insert the order number like #MOFFT170000 in the email subject.
2. Once you receive the return address, you may ship the product(s) via a courier of your choice. We suggest providing tracking number for the returns, as lost in return items are not liable for reimbursement.
3. Once the item is returned at our warehouse you will have the amount refunded. Please allow 2-10 working days for the transaction to appear on your account.
*Please note that Express Delivery fees are not eligible for refunds.