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Orders are processed and fulfilled daily with the exception of weekends and public holidays.
Orders are usually shipped within 5 days. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s).
Orders may not ship within 5 days due to stock issues, lack of order information or billing delays.
Standard International Shipping: 10-21 Business Days
International Express Shipping: 4-8 Business Days
Find out more about delivery to a specific country by contacting us via live chat or by email at firstname.lastname@example.org
Please note that orders might get delayed for the following reasons:
- Billing and shipping addresses are not the same.
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires special customization.
- An order is shipped to remote country.
In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from the moment it was received. Alternatively we can issue you a store credit to place another order. In case you receive a defective product we will support the return costs to our warehouse. If the product(s) is returned for other reason than that, the buyer will support the cost of returning the good(s).
To return a product follow 4 simple steps:
1. Send us at email@example.com 2-4 pictures of the product(s) along with the reason of the return. Use the order number like #MOFFT1234 in the email subject
2. Once you receive our return address, you may ship the product(s) via a courier of your choice. We require tracking numbers for all returns.
3. Provide us the tracking number for the return.
4. Once your product is returned at our warehouse you will have the amount refunded. Please allow 2-10 business days for the transaction to appear on your account.