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Frequently Asked Question

Shipping & Returns

Delivery Informations

When will i receive my order?

Can i ship products to someone else?

Where is MOFFT based in?

I haven't received the package, but the tracking states that it did. Why?

It's been more than 21 days and i haven't received my order, what should i do?

What happens to unclaimed orders?

Do i have to pay any import fees?

Return Policy

Can i return a product?

How do i return a product?

Who pays for the return?

Useful Informations


How can i pay for my order?

What should I do if my credit card or debit card doesn't go through?

What's your privacy policy?

Do i get a guarantee for my order?

Can i cancel my order?

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